Question 1

What is Shopify order editing?

Accepted Answer

Shopify order editing is the ability to modify an order after checkout but before it ships. Shopify's native admin allows limited merchant-side edits only. Revize gives your customers a self-edit experience directly from their order page, and holds the order during a configurable window so every change syncs cleanly to your fulfillment stack before the package leaves.

Question 2

Can customers edit their Shopify orders themselves?

Accepted Answer

Yes. Without Revize, Shopify's built-in editor is admin only, so customers must email or chat with your support team for any change. Revize adds a customer-facing edit page where they can self-update shipping, contact info, variants, products, discounts, delivery dates, and more. No login required, no ticket needed.

Question 3

What can customers edit with Revize?

Accepted Answer

Customers can update shipping address and contact info, change product variants or quantities, swap or replace products entirely, add new items, apply discount codes, upgrade shipping, cancel the order with a refund or store credit, edit tax invoice and billing details, and choose a preferred delivery date. All from one self-serve page, all post-purchase, all before the order releases to fulfillment.

Question 4

How does Revize reduce support tickets?

Accepted Answer

Revize moves post-purchase change requests off your support team and onto a self-serve edit page customers reach from their order confirmation. Address swaps, variant changes, cancellations, and refund requests resolve themselves with no email needed. Because Revize holds the order during the edit window, all changes apply cleanly before fulfillment. Brands cut post-purchase support tickets by up to 80% within 30 days.

Question 5

How long do customers have to edit their order?

Accepted Answer

Revize places every new order on hold the moment it's created. That hold is the edit window. You set the duration. We recommend one hour, since around 80% of customer edits happen within the first 30 minutes after checkout. When the window closes, the order is released to your fulfillment system with all edits applied. Manual payment capture, release tags, and 3PL stop tags are also supported as alternatives.

Question 6

Does Revize work with my 3PL, WMS, or ERP?

Accepted Answer

Yes, with any 3PL or WMS that connects to Shopify. Revize integrates with 100+ fulfillment systems including ShipBob, Flexport, ShipStation, ShipHero, Deliverr, ShipMonk, and Stord. ERP coverage includes NetSuite, Brightpearl, Cin7, QuickBooks, and SAP. Order release works through four configurable mechanisms: held orders, manual payment capture, Revize release tags, or 3PL stop tags. Our team configures the right mechanism during onboarding.

Question 7

How does Revize boost Average Order Value?

Accepted Answer

Revize lifts AOV at the highest-intent moment in commerce, right after a customer just bought. Two ways. First, post-purchase upsells inside the customer's edit page. Second, one-click Add to Order links you can drop into any post-purchase email (Klaviyo, Shopify Email, Postscript, anything else). One tap, product added to existing order, no new checkout. Brands see an average AOV lift of 21.7%.

Question 8

What makes Revize different from other order editing apps?

Accepted Answer

Three things. First, the widest editing surface in the category. Revize covers shipping, variants, quantities, product swaps, additions, cancellations, store credit, discounts, tax invoices, and delivery dates, all in one app. Most tools cover four or five. Second, Revize is the only app with a one-click email upsell that works inside your existing email tool. The customer taps once, product is added to their order, no new checkout. Third, both outcomes from one edit: up to 80% fewer tickets and 21.7% higher AOV.

Question 9

How much does Revize cost?

Accepted Answer

Revize has four plans. Free covers 20 edits per month with the core editing features. Starter ($49/month) unlocks unlimited edits, customizable notifications, and priority support. Pro ($149/month) adds the advanced surface: product upsells, product swaps, preferred delivery dates, support ticket creation, tax invoice editing, store credit refunds, and dedicated onboarding. Enterprise is custom-priced for high-volume merchants. Free trials: Starter 7 days, Pro 14 days.

Lassen Sie Kunden ihre eigenen Shopify-Bestellungen bearbeiten

Lassen Sie Kunden ihre eigenen Shopify-Bestellungen bearbeiten

Lassen Sie Kunden ihre eigenen Shopify-Bestellungen korrigieren

Lassen Sie Kunden ihre eigenen Shopify-Bestellungen bearbeiten

5.0

Die Bestellbearbeitung-App hinter über 1000 Shopify-Marken

Die Bestellbearbeitung-App hinter über 1000 Shopify-Marken

Warum Top-Shopify-Marken Revize für Bestellbearbeitung wählen

Warum Top-Shopify-Marken Revize für Bestellbearbeitung wählen

Warum Top-Shopify-Marken Revize für Bestellbearbeitung wählen

38,5 %

38,5 %

2,9X

2,9X

21,7 %

21,7 %

47,8%

47,8%

Entwickelt für Nachträgliche Bestellbearbeitung auf Shopify

Entwickelt für Nachträgliche Bestellbearbeitung auf Shopify

Einfache Self-Service-Bestelländerungen, die Kunden immer wieder zurückkommen lassen

Einfache Self-Service-Bestelländerungen, die Kunden immer wieder zurückkommen lassen

Einfache Self-Service-Bestelländerungen, die Kunden immer wieder zurückkommen lassen

Verwandeln Sie Änderungen nach dem Kauf in AOV, den Sie gestern noch nicht hatten

Verwandeln Sie Änderungen nach dem Kauf in AOV, den Sie gestern noch nicht hatten

Vollständige Kontrolle über Rückerstattungen, Stornierungen und Bearbeitungsfristen

Vollständige Kontrolle über Rückerstattungen, Stornierungen und Bearbeitungsfristen

Reduziere Support-Tickets nach dem Kauf um bis zu 80%

Reduziere Support-Tickets nach dem Kauf um bis zu 80%

Jede Bestellbearbeitung , die Ihre Kunden je benötigen werden

Jede Bestellbearbeitung , die Ihre Kunden je benötigen werden

Lieferadresse bearbeiten

Variante/Menge ändern

Produkte hinzufügen

Bestellung stornieren

Support-Tickets erstellen

Steuerrechnung bearbeiten

Top Shopify-Marken vertrauen Revize für Bestellbearbeitung

Top Shopify-Marken vertrauen Revize für Bestellbearbeitung

Verwandle jede E-Mail in ein One-Click-Upsell

Verwandle jede E-Mail in ein One-Click-Upsell

Häufig gestellte Fragen

Häufig gestellte Fragen

Überarbeiten Sie Ihren Shopify-Shop. Setzen Sie auf ein herausragendes Kundenerlebnis.

Überarbeiten Sie Ihren Shopify-Shop. Setzen Sie auf ein herausragendes Kundenerlebnis.

Überarbeiten Sie Ihren Shopify-Shop. Setzen Sie auf ein herausragendes Kundenerlebnis.

Lassen Sie Kunden
ihre eigenen Shopify-Bestellungen korrigieren

Top Shopify-Marken vertrauen Revize für
Bestellbearbeitung

Top Shopify-Marken vertrauen Revize für
Bestellbearbeitung